Shipping into the Future: How ONE and Street Smart APAC Supercharged Teams in Global Headquarters with Gemini for Google Workspace
In the world of global shipping, you’re not just moving containers—you’re moving data.
Thousands of shipments, dozens of countries, 24/7 time zones. For a global leader like Ocean Network Express (ONE), efficiency isn't just a goal; it's the entire game.
A massive magenta ONE container ship, fully laden with cargo, is being maneuvered by tugboats in a busy port under a blue sky. Photo courtesy Ocean Network Express
But what happens when the very tools meant to help you—like endless email chains, complex reports, and massive security reviews—start to slow you down?
In an industry where speed and data-driven decisions are everything, they identified a critical need: to cut through the administrative fog and empower their teams.
They needed a true assistant. And they found one in Gemini for Google Workspace.
The Mission: Building Use Cases for Every Employee
ONE's goal was bold: leverage generative AI not just as another tool, but as a "true assistant" embedded in their existing workflows. They wanted to augment their teams' capabilities, freeing them from repetitive tasks to focus on high-value strategic work.
But a powerful engine needs expert mechanics.
To make this vision a reality, ONE partnered with Street Smart APAC, a premier Google Workspace training partner. This wasn't about a generic webinar. Street Smart designed bespoke, hands-on workshops tailored to the real-world scenarios ONE's teams face every single day, from Marketing and Commercial to Business Process Management.
As a senior leader at ONE explained:
"In the shipping industry, time and accuracy are everything. We needed a solution that wouldn't just be another tool, but a true assistant... Partnering with Street Smart APAC was crucial to ensure our team could harness the full potential of Gemini effectively and responsibly."
The goal wasn't just to teach features; it was to also build confidence.
Ryota Nomura, Director at Street Smart APAC, saw the lightbulbs go on firsthand.
"Adoption is the ultimate measure of success," Ryota shared. "It was incredible to see the 'Ohhh!' moments as ONE employees realized they could ask Gemini to 'create a comprehensive report' or 'extract this specific information from all these multiple sources'. We focused on building confidence and showcasing how Gemini could be a reliable ‘AI buddy’ for their daily tasks."
The Results
So, what happens when a global shipping giant and a tech education expert team up?
The results aren't just promising—they're transformative.
Innovating from Within: The ONE teams themselves have already created dozens of different new workflows using Gemini.
Answers in Seconds, Not Hours: Teams are reporting a 75% reduction in time spent hunting for specific, summarized answers to their queries.
Enhanced Support: Enterprise user support has seen a jaw-dropping 95% increase in efficiency, better serving queries of over 3,000 internal users.
This is what a successful partnership looks like. It’s ONE's bold vision for a smarter, faster, more connected future, brought to life by the expert guidance of Street Smart APAC.
